Third-Party Vendor Policy

At Maimoon Traders Ltd, we may work with trusted third-party vendors, suppliers, and service providers to deliver products and services through our website. This policy explains how third-party vendors operate, our responsibilities, and your rights as a customer.

1. Scope of Third-Party Vendors

Our third-party partners may include:

• Product manufacturers and suppliers.
• Payment processing providers.
• Shipping and logistics companies.
• Marketing and advertising partners.
• Technology and website service providers.

2. Customer Transactions with Third-Party Vendors

All purchases are completed through Maimoon Traders Ltd, even when products are supplied or fulfilled by approved third-party vendors.

We remain responsible for:

• Coordinating order fulfilment.
• Providing customer support.
• Managing returns and refunds.
• Resolving issues relating to product quality or delivery.

Certain products may include additional manufacturer or supplier terms. Where applicable, these will be clearly displayed on the product page or during checkout.

3. Vendor Responsibilities

Our approved vendors are expected to:

• Comply with all applicable UK laws and consumer protection regulations.
• Protect customer information in accordance with applicable privacy laws.
• Provide accurate product descriptions and availability.
• Assist with warranty claims, returns, and dispute resolution where required.

4. Limitation of Liability

We carefully select our third-party vendors and regularly review their performance.

• Maimoon Traders Ltd is not responsible for delays or issues caused directly by third-party vendors where outside our reasonable control.
• Nothing in this policy limits your statutory rights under applicable consumer protection laws.
• Customers should report any vendor-related concerns to our support team as soon as possible.

5. Returns, Refunds & Warranties

Products supplied by third-party vendors are generally covered by our Refund & Return Policy and Warranty Policy unless otherwise stated.

Maimoon Traders Ltd works directly with vendors to ensure warranty claims, replacements, repairs, and refunds are handled fairly and efficiently.

6. Payment & Transactions

All payments are processed securely through the Maimoon Traders Ltd checkout system or trusted payment service providers.

• Customers are never charged directly by third-party vendors.
• All payments are completed securely through our website.
• Payment information is protected using industry-standard encryption technologies.

7. Transparency & Disclosure

We believe in complete transparency regarding products and services supplied by third-party vendors.

• Products supplied by third-party vendors will be identified where appropriate.
• Third-party offers or services may include additional terms and conditions.
• Customers are encouraged to review any applicable third-party policies before purchasing.